This book was set in 10/12 Times Roman by SPi Global and printed and bound by RR Donnelley.įounded in 1807, John Wiley & Sons, Inc. George Hoffman Lise Johnson Jennifer Manias Kyla Buckingham Allison Morris Amanda Dallas Don Fowley Gladys Soto Nichole Urban Anna Melhorn Christopher DeJohn Puja Katariwala Kevin Holm Nicole Repasky Loganathan Kandan VICE PRESIDENT & DIRECTOR EXECUTIVE EDITOR DEVELOPMENT EDITORĪSSOCIATE DEVELOPMENT EDITOR SENIOR PRODUCT DESIGNER MARKET SOLUTIONS ASSISTANT SENIOR DIRECTOR PROJECT MANAGER PROJECT SPECIALIST PROJECT ASSISTANT EXECUTIVE MARKETING MANAGERĪSSISTANT MARKETING MANAGER ASSOCIATE DIRECTOR SENIOR CONTENT SPECIALIST PRODUCTION EDITOR Galletta Katz Graduate School of Business University of Pittsburgh. Theo and Friedl Schoeller Research Center for Business and Societyĭennis F. Franke College of Business Northern Arizona University Dr. '+- Q_ > Q US1n9SS ase 8 :5 ::l C: 0 Enterprise Engagement 1.1.1 a E 8 'g e= Governance ct ~ CQĬarol S. en (.) t: rganiza iona mpac s (!) 1) L.J Model a>. 0, Cl) Cl) E Architecture _g O C Business C ~ Portfolio ,iw, ID O.w :§ ~ o cd > ~ !B BPM- Alignment :E 0( Things ~ +- Pro~esses 0 Cl).0 Mobile St t g, E C: Cla us1ness O Knowledge ra egy u 2 0 Customer Relationship Management ~ Intern et~ Mash Up~ ~ : :: >est t.

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